I had one call that the woman was outraged that I wouldn't crawl under her house to go after what she described as a "Big Ol' Vicious Pitbull". She watched that Animal Channel show. They do it all the time. Well ma'am, we don't.
There are just certain things that we are not authorized to do, it's a safety thing. I'm going to use a big word here, LIABILITY. We don't crawl under houses, period. We don't go up in attics or roof crawl spaces. We don't climb trees or ladders and we don't climb down cliffs.
Number one, we don't have the equipment or in some cases the special training to do half these things. Number two again, it's a safety issue. And Number three, the possibility of property damage.
I very recently had a situation that got this response. Call was simply given as a sick opossum laying in a tree. I get to the call and met with the home owner. She looks at me a little shocked and kind of looks behind me as if expecting someone else to be following me. I asked her to show me where the opossum was located. She leads me through her house and begins telling me how last week she has another opossum that died in her backyard and we had come out to pick it up. Now she was concerned that this on was also sick and would die. She told me how she has taken the garden hose and sprayed it to see if it would move. It did but not very much.